Help - Kingfisher Building Products Limited

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Help

Account Help

Options to sign in or out of your account or to create or delete an account should be available via the account tab at the top of every page.

If you have lost your account user name or password please follow the link to the account recovery page at the bottom of the my account page to have your details sent out to you. If you are still having difficulties please contact us via email.

If you are unable to contact us via the email address we have on record we can not verify who you are so will not be able to send those details to you because of data protection rules. In these circumstances the best course of action maybe for you to create a new account. Please note that emails and can only be processed during working hours.

Special Offers

Full details of all current special offers can be found here Special Offers.

All offers are issued at the discression of Kingfisher Building Products limited and refer to online purchases only. Offers may be changed or withdawn at anytime with little or no notice given.

Online Payment

All payment is handled securely off site by one of two well-known merchant services. Up on reaching the checkout you can choose to pay using either RBS Worldpay or PayPal. Both services are dedicated online merchant services with proven track records for both customer satisfaction and online safety and security and both provide a variety of payment options. To check out the terms and condition of these services please use the following links:

Delivery Information

Current Delivery Rates:
Small Orders (3 day delivery)2.95
Standard Orders (3 day delivery)5.95
Standard and Small Orders over 50 (3 day delivery)Free
Standard and Small Orders (Next Working Day delivery)10.00
Orders containing Makita products are subject to an additional charge of 9.95


Most orders will normally be dispatched within 1 business day of receipt by the selected postage method. Orders for Next working day postage must be placed before 12.30 pm. Where items are unavailable for dispatch, you will be contacted by our customer services department and offered an alternative item or given a proposed delivery date, you will be given the opportunity to cancel all or part of your order at this time.

Orders of Makita products are shipped directly from Makita at a cost of 9.95 so will be shipped according to Makitas own delivery condidtions.

3 day and Next day delivery are based on the date that payment is recieved rather than on the date the order is placed. If you choose to pay by eCheck or any delayed payment option this will delay the arrival of your purchase.

Please note: We normally only deliver to desinations on the UK mainland and our postages costs are stated as such. If you would like your order delivered to Northern Ireland, Channel Islands, Isle of Man, or any other UK Islands please call us for details of local stockists or alternative delivery arrangements.

Returns and Exchanges

Faulty or incorrectly supplied goods must be reported to our customer services department within 7 days of delivery. Customers will be offered a refund or exchange where appropriate. Refunds shall be processed after we have taken receipt of returned goods.

Site Accessibility

Every effort has been made to make this site accessible to the majority of web users. The pages conform to W3 standards for XHTML 1.0 and CSS2.1 and their design and contents has been presented in a way that should be accessible via most screen readers and will transform to plain text gracefully when CSS formatting is removed.

The following accesskeys have been set up on all pages to allow easier navigation of the site:

  • H - Home Page
  • S - Product Search
  • E - Help
  • T - Training
  • V - Job Vacancies
  • A - Account infomation (including sign in and out)
  • B - Shopping Basket
  • C - Check out
  • M - Site Map
  • U - Contact Us

For most web browsers accesskey links can either be followed or focused on by pressing alt+accesskey or in the case of some versions of firefox alt+shift+accesskey.

This sites online shop can not be used on browsers that do not allow Javascript. Customers can use the site to find product information then place orders over the phone on 01229 869 100. Kingfishers contact details are given at the right hand side of each page.

Domain Names

The information pages on this site are available through multiple domains. However all purchases are handled through our primary domain KingfisherUK.com. When you attempt to add an item to your basket you should automatically be forwarded to this domain.

If you are having difficultly placing an order and you are not on the kingfisheruk.com domain (i.e. the website address does not appear to start www.kingfisheruk.com try going to http://www.kingfisheruk.com and restarting your order.

Site Usage Terms and Conditions

Full terms and conditions for this site can now be found on the following page:

Terms and Conditions

Report a Problem

If you have read the information given above and are still having dificulting with this site or have other questions about Kingfisher or it's products please feel free to contact us.

Head Office

Kingfisher Building Products Ltd
Ulverston
Cumbria
LA12 9RA

Tel: +44(0)1229 869 100
Fax: +44(0)1229 869 101

Glasgow Office

Kingfisher Building Products Ltd
Block 1 Unit 4
Oakbank Industrial Estate
Garscube Road
Glasgow
G20 7LU

Tel: 0141 353 6996



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